Return policy

  • To return an item that You purchased from this Website, You have to fill the online return request form within 2 (Two) days from the date of delivery of the product and send to Us. After review of such return request, We may elect to send a return acceptance or rejection confirmation to You. If We accept Your return request, You can send it back to Us within 7 (Seven) working days from the date of acceptance. You should use the insured shipping facility of India post to return it and We will not accept any other mode of shipment of the return products. You can either exchange the returned product with another item (same/ less value) available for purchase through the Website or request for a refund. In the event You choose to exchange the product, We will deliver the new product within 10 (Ten) working days.
  • Product return will be accepted only in the event it is proved to Our satisfaction that the delivered product was not as per the image/ description displayed on the Website.
  • We reserve the right to refuse returned products that have been used, worn, damaged or altered in any way.
  • We are not responsible for any returns that are lost, damaged or sent to the wrong address
  • Before returning the product, You will need to contact our customer care representative.
  • The product You return must be presented in saleable condition with the appropriate sales invoice and all original packaging and enclosures.
  • Any product that You purchased through our try @ home service is considered as a final sale, and not returnable.
  • We cannot take back any products that have been engraved for You.
  • We reserve the right to refuse the return of any product that does not meet the above return requirements. All products will undergo quality checks before the exchange/refund is initiated. Achakottil Jewels reserve the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

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